Refund policy

At Ruvica, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the requirements below before sending it back.

Return Eligibility

You may request a return within 30 business days of delivery.

To be eligible for a return, the product must be in its original condition and include all original packaging, accessories, manuals, free gifts, components, tags, labels, stickers, and protective materials provided with the order.

Products that have been used, worn, washed, damaged after delivery, stained, exposed to smoke or odors, or that show pet hair or other visible signs of use are not eligible for return.

Customized, personalized, and made-to-order products are not eligible for return.

Clearance, final-sale, or products specifically marked as Non-Returnable are not eligible for return unless the item is defective, damaged, or incorrectly shipped.

Gift cards and digital products are not eligible for return.

Products damaged because of misuse, accidents, negligence, or unauthorized repairs are not eligible for return. Items with missing parts or components that were included with the original order are also not eligible.

Returns submitted after the 30-business-day return period are not eligible.

Unboxing Video Requirement

For claims involving a damaged, defective, missing, or incorrectly shipped product, Ruvica may require an uncut unboxing video clearly showing the package being opened and the product and issue.

Please keep the original packaging and all materials until your return or claim has been resolved.

Return Authorization and Shipping

Please contact support@ruvica.shop before sending a product back. Returns must receive prior authorization where applicable.

Customers are responsible for return shipping costs.

Authorized returns should be sent to:

Ruvica
139 Flatbush Ave
Brooklyn, New York 11217
United States.

Do not send a return to this address before receiving return instructions from Ruvica.

Refunds

Once your returned product is received and inspected, we will process the refund for eligible returns.

Refunds are issued to the original payment method and generally take 5–10 business days to process.

The time required for the refund to appear in your account may also depend on your payment provider.

Contact Us

For return and refund questions, contact:

Ruvica
Email: support@ruvica.shop
Phone: +1 607-698-0832
Support: 24/7 by email.