Frequently Asked Questions

Where does Ruvica ship?

Ruvica currently ships to customers within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Our order cutoff time is 5:00 PM New York time.

How long does delivery take?

After processing, estimated delivery takes 5–11 business days.

Delivery times may vary depending on the shipping carrier and other circumstances affecting delivery.

Is shipping free?

Yes. Standard shipping is free on all orders.

Which shipping carriers do you use?

Orders may be shipped using USPS, UPS, FedEx, DHL, or other available carriers.

The carrier used may vary depending on the order.

What payment methods do you accept?

Ruvica accepts:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• Google Pay
• PayPal Wallet

All prices and payments are in U.S. dollars (USD).

Can I return my order?

Eligible products may be returned within 30 business days of the applicable delivery date, subject to the requirements of our return policy.

Customers are responsible for return shipping costs.

Which products cannot be returned?

Returns are not accepted for products that have been used, worn, washed, or damaged after delivery; products with removed tags, labels, or stickers; or products returned without their original packaging, accessories, manuals, free gifts, or other included components.

Products with stains, odors, smoke smell, pet hair, or other visible signs of use are also not eligible.

Customized, personalized, and made-to-order products are not eligible for return.

Clearance, final-sale, and products marked Non-Returnable are not eligible unless they are defective, damaged, or incorrectly shipped.

Gift cards and digital products are not eligible for return.

Products damaged through misuse, accidents, negligence, or unauthorized repairs are not eligible. Returns submitted after the eligible return period or without required prior authorization are also not eligible.

Is an unboxing video required?

For an issue involving a product, an uncut unboxing video clearly showing the product and the issue is required when requested as part of the return or refund process.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How long does a refund take?

Eligible refunds are generally processed within 5–10 business days after the return has been received and processed.

Refunds are issued to the original payment method.

How can I contact Ruvica?

You can contact us for assistance with orders, products, shipping, returns, or refunds:

Email: support@ruvica.shop
Phone: +1 607-698-0832
Email Support: 24/7

Ruvica
139 Flatbush Ave
Brooklyn, New York 11217
United States